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How to order?

How to order in the FotoFinder Web Shop:

The order process is simple and safe. Until the last step, you can cancel your order at any time if necessary or make changes.
Your personal data will be encrypted and thus safely transmitted to us.

To purchase an item, it must only be placed in the cart (Button "add to cart"). Your chosen article will then appear in your shopping cart, which escorts you throughout your shopping trip, at the top right corner. As soon as you click on the shopping cart the ordering process starts. Each step is self-explanatory and therefore practicable without any problems.

However, if for any reason you cannot place your order in the shop, you have still the following options for orders: You can call us Monday - Thusday 9:00 – 17:00 and Friday von 9.00 – 16:00 (German time).
If you are looking for an item that could match the range of FotoFinder, but do not find it anywhere, please, let us know. We are happy to try to find a solution for you.

Feel free to contact us: webshop@fotofinder.de.

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FAQ

Which devices are compatible?

We offer handyscopes for iPhone 6, iPhone 5s, iPhone 5 and iPod touch with iSight camera.
Please note the relevant product specifications.

Why does handyscope only work with Apple products?

Apple stands for latest communication technology, just like FotoFinder is leading in digital dermoscopy.
The good screen quality of Apple’s iPhone and iPod allows for a brilliant visualization of skin lesions and the devices are easy to use.

Where can I find the handyscope App?

The handyscope App is available for free in the App Store: https://itunes.apple.com/de/app/handyscope-2/id882505671?mt=8& The app is suitable for iPhone and iPod touch. It is available in several languages.
Please note that the system requirements of your iPhone must comply with iOS 7.0 or later.
Older configurations are not supported.

How are handyscopes dispatched?

Generally, we ship via UPS. You will receive a tracking number to be able to follow your shipment's progress.

What about the delivery terms – customs, duties and taxes?

Shipments within the EU are subject to German VAT (19%) unless you indicate your valid EU VAT ID in the corresponding field during the purchasing process.
Your ID is checked automatically.
Outside the EU handyscopes are shipped DAP – delivered at place – according to Incoterms published by the ICC in Paris, 2010.
The costs of the import customs clearance, import taxes and insurance in the importing country, are not supported by FotoFinder Systems GmbH.
They have to be carried by the customer. The amount of the duties and the costs depends on the customs system in the recipient country.
FotoFinder is not liable for these costs.

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* incl. tax, excl. shipping costs